Cledera Clinic

Privacy Policy

At Cledera Children’s Clinic, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our website and services. By accessing or using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

We collect different types of information when you use the Website, including:

a. Personal Information

When you sign up or book appointments, we may collect personal information such as:

  • Last Name, First Name
  • Email Address
  • Medical History and Health Information
Requirements for Sign-Up

To create an account, you must provide accurate and complete information, including your Last and First Name, and Email Address.

2. How We Use Your Information

We use your personal and non-personal information for the following purposes:

a. Providing Services
  • To manage appointments and facilitate faster scheduling through our system.
  • To allow you to access and check your past medical history, including prescriptions provided by your doctor.
  • To send you messages regarding appointment confirmations.
b. Improving User Experience
  • To improve and optimize our Website based on your feedback and interactions.
  • To ensure that the content on the Website is presented effectively on your device.
c. Compliance and Legal Obligations
  • To comply with legal obligations, including maintaining accurate medical records.
  • To process any payments related to the services provided.
3. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following instances:

a. With Service Providers

We may share your information with third-party service providers who assist us in running the Website and delivering our services (e.g., appointment scheduling). These providers are required to protect your information and are not allowed to use it for any other purpose.

b. With Your Consent

We will share your information with other parties only when you provide consent for such sharing.

4. Data Security

We take appropriate measures to protect your personal information from unauthorized access, loss, or misuse. These include the use of secure servers and encryption protocols. However, no online system is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of inaccurate or incomplete data.
  • Withdraw consent for data processing (where consent is the basis for data collection).
6. Children’s Privacy

Cledera Children’s Clinic is dedicated to protecting the privacy of children. We only collect personal information about children with the consent of a parent or guardian, typically in the context of providing medical care. If we learn that we have collected personal data from a child without parental consent, we will delete that data promptly.